This quiz is to be taken by the new Sales Executive following his/her first 4 weeks of Induction training. it should be carried out in one session without reference to other company literature and is designed to highlight any gaps in the trainee's knowledge. The answers should be reviewed by the Sales Manager/General Manager and then any failings/omissions should be discussed with the trainee. The resulting document should be signed off by the Sales Manager and filed , along with the Induction Training check-list in the Trainees personnel file.
Qu1. When was AUS started?
Qu2. When was it established in this State?
Qu3. What is the owners name?
Qu4. When did the first commercial Laundries start?
Qu5. Where did the first linen rental service start?
Qu6. Who introduced linen rental services into Australasia and when ?
Qu7. What companies have been amalgamated to form AUS in this State?
Qu8. How many branches of AUS currently operate and where are they established
Qu9. Who are our two largest textile rental competitors?
Qu10. Are they locally owned? Who owns them?
Qu11. Why is the Australian ownership of AUS important?
Qu12. What is your General Managers Name.
Qu13. List our main three services?
QU14. What is our Production Manager's name?
Qu15. Approximately how many staff work for AUS in Australia
Qu16. How are our soiled garments counted?
Qu17. Why do we tie our soiled Cotton Roll Towels before washing?
Qu18. Do we count in all soiled items to be washed? Explain what happens!
Qu19. Explain the difference between direct and delayed exchange items.
Qu20. Do we weigh garments before washing them?
Qu21. Are all garments washed together? Explain?
Qu22. What temperatures do our Cloth Towel Washers process the towels?
Qu23. How are the right quantities of wash chemicals added to the wash?
Qu24. What are the main chemicals used in the washers?
Qu25. How long is a typical wash cycle?
Qu26. How many times a day is the typical washer utilised?
Qu27. How many Mats go into a wash load?
Qu28. How long do we dry the mats in the dryers?
Qu29. What is the typical Mat life cycle?
Qu30. How long is a new Cloth Roll Towel?
Qu31. Why is the drying process important with a cotton cloth roll towel?
Qu32. How many small holes are allowed in a cotton cloth roll towel before it is rejected?
Qu33. How many roll towels can be processed through the rolling machine in an hour?
Qu34. What are the OH&S measures taken in this area?
Qu35. How many Tea Towels can an folder operator feed per hour?
Qu36. How many staff work in the production plant?
Qu37. How are our garments finished?
Qu38. Why are the water levels in the washers monitored closely?
Qu39. What are the normal sizes of our mats.
Qu40. Why are some mats rejected at packout. Did you see any rejected?
Qu41. How are torn or damaged mats repaired?
Qu42. What are the most common workplace injuries experienced in the plant?
Qu43. How many daily delivery routes do we service?
Qu44. How are linen items packed out for each days route?
Qu45. What is the next process after garments leave the steam tunnel?
Qu46. What are the most important procedures when loading a delivery vehicle?
Qu47. What OH&S measures are taken when loading a route?
Qu48. At what stage do we replace a garment?
Qu49. Do we charge a client when a garment is badly ripped?
Qu50. How often do we stock take each client?
Qu51. Do we charge a client for all missing stock?
Qu52. At what rate do we bill clients for any abused stock?
Qu53. How are our clients invoiced?
Qu54. What are the main reasons for rejecting stock at packout?
Qu55. What is the main function of the National Textile Centre?
Qu56. Where is it located?
Qu57. What do we mean by "standard garments"?
Qu58. What are the benefits to the customer in using AUS standard garments?
Qu59. What are the benefits to AUS in supplying AUS standard garments?
Qu60. What information is displayed on an AUS barcode?
Qu61. Approximately how long will it take to setup and install a new customer utilising
standard AUS garments.
Qu62. How many garments are issued to a wearer requiring three changes per week?
Qu63. What type of garment logos can we supply on our garments?
Qu63. How is an AUS garment barcode attached to the garment?
Qu64. What benefit does a barcode System provide the customer?
Qu65. What forms are necessary to set up a new garment rental client?
QU66. What environmental or other levies do AUS add to the invoice sent?
Qu67. When ordering name emblems, in what colour can the name be printed?
QU68. List 5 features of a Frontier Dust control Mat.
Qu69. List 3 Benefits of our Entrance Mat service.
Qu70. List 5 features of our Safety Message service and explain the benefits relating to each feature.
Qu71. What are the benefits provided by a rental system over a Customers Owned Garment systems?
Qu72. What additional charges are applied when a locker system is required by a new AUS client?
Qu73. What happens if a client requests "special" locker types?
Qu74. When will a client be charged for lockers supplied by AUS
Qu75. How many safety message varieties does AUS provide? Name one message.
Qu76. How many tea towels are in a bundle of tea towels?
Qu77. How long is a new AUS Cotton Cloth Roll Towel?
Qu78. How many hand dries, will a typical client get from each roll towel?
Qu79. List 3 significant problems associated with paper towel use?
Qu80. List 3 significant problems associated with air dryers?
Qu81. List 3 benefits the use of AUS Cotton Cloth Towels provide.
Qu82. What do you think a common objection to the AUS Cotton Cloth Towel Service might be?
Qu83. How will you approach that objection?
Qu84. How can the Sales Team assist the Service Departments function?
Qu85. How can the Service person help the Sales Team and why should they?
Qu86. Who delivers the first invoice to a new client?
Qu87. How would you describe our conditions of trade to a new client?
Qu88. What happens if a client doesn't pay his account on time?
Qu89. From an Administration point of view, what causes the most problems with a new client.
Qu90. If your new client has a problem with the service who should he contact?
Qu91. What hours can a client contact our service team.
Qu92. Who will action that problem?
Qu93. What measures are in place to ensure customer queries are promptly actioned?
Qu94. How long does an AUS service agreement run?
Qu95. What happens after the AUS agreement period expires?
Qu96. Can we freeze the price for AUS service for the period of the agreement?
Qu97. How are clients notified of any price increases?
Qu98. How comprehensive has your induction process with AUS been? Rate 1(Bad)-10(Excellent)
Qu99. Which area did you enjoy working in the most. Why?
Qu100.In what areas do you feel you need more detailed training to prepare you to sell AUS full range of Services?
Thank you for completing this Induction Evaluation Quiz. It will help us to plan future assistance, training and support for you and future new employees.
The Quiz can be downloaded from these links: