AUS Sales Manual
  • Welcome
    • Welcome
    • Introduction
    • Our People
    • Our Vision
    • Welcome Section Questions
  • Our Services
    • Our Services - Summary
    • Garment Rental Services >
      • Garment Rental Services
      • Garment Dispensers
      • Garment Tracking
      • Garment Rental Benefits
      • Our Service Brochure
    • Mat Rental Services >
      • Mat Rental Services
      • Safety Message Mat Service
      • Anti Fatigue Mats
      • Ultraflow Mats
      • Corporate Logo Mats
      • Our Service Brochure
    • Cotton Cabinet Towel Sevices >
      • Cotton Cabinet Towel Sevices
      • Washroom Hygiene
      • Cotton Towels v Air Dryers
      • Cotton Towel v Paper Towels
      • Cotton Towel Benefits Summary
      • Our Service Brochure
    • Reusable Wipe Service >
      • Reusable Wipe Service
      • Our Service Brochure
    • Hand & Shower Towel, Tea Towel & Apron Service
    • Plans
    • Textle Characteristics
    • The Laundry Process
    • Our Service Section Questions
  • Sales Training
    • Job Description
    • Induction Wk 1
    • Induction Wk 2
    • Induction Wk 3
    • Induction Wk 4
    • Induction Quiz
    • Training Topics/Links
    • Sales Training Section Questions
  • The Sale
    • Quoting >
      • AUS Information Memo
      • Customer Information Survey
      • Prospect Form
      • AUS Wearer Opinion Survey
      • Top 39 Survey
      • AUS Quoting Samples
    • Pricing >
      • AUS Garment Service Price List
      • AUS Direct Exchange Price List
    • Profit Modeling >
      • Delayed Exchange Profitability Model
      • Direct Exchange Profitability Model
    • Sales Reporting >
      • AUS Daily Activity Record
      • AUS Weekly Activity Report (WAR)
      • AUS Sales Forecast Report
      • AUS Sales Performax
      • AUS Sales Action Plans
      • AUS Net New Business Report
      • AUS Sales Commission
    • Letter & Form Protocol
    • Contracts >
      • AUS Standard Service Agreement
      • AUS Service Agreement (70% Min Presentaton)
      • AUS 12/24 Month Sevice Agreement
      • AUS Service Agreement with CPI clause
      • AUS Corporate Buy Back
      • AUS Application for Credit
    • The Sales Section Questions
  • Internal Forms
    • New Order Flow Chart
    • AUS Order Change Form (OCF)
    • Monogram Procedure
    • National Textile Centre Billing Procedure
    • AUS Customer Information Pack
    • AUS Client Rental Information
    • Billing
    • Internal Forms Section Questions
CIS Customer Information Survey

 
AUS conducts external customer information surveys via an independent specialist company whom operates
 throughout North America. The surveys enable AUS to gauge customer satisfaction & benchmark performance by
 customer specific, location & as a company.


On a regular basis, a large sample of clients from our customer base are contacted by phone and asked to rate
, the AUS service. The clients are asked to rate the service on three criteria. The questions asked are:

Q1: Are you completely satisfied with the quality of the items you are receiving? For example garments, shop towels, or mats.
Q2: Are you completely satisfied with the service you are receiving from your route person? Is he courteous, knowledgeable, and responsible?
Q3: Have you had an experience in the last six months where the response time to any request has been less than satisfactory?

All results are immediately communicated to AUS senior management where a formal review is undertaken. Positive results are communicated to each Branch to give feedback to their team members , and any corrective action processes are carried out where indicated.

This surveying information can be used as a sales tool to demonstrate to the prospect AUS's ongoing commitment to service improvement. It can be used to show the prospective customer how AUS performance against specific KPI’s of Quality, 
Service delivery, Response time, & overall satisfaction are gathered and used. 
To gain an up-to-date copy of the branches CIS contact the State General Manager.


Customer Information Survey - Sample:

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