CIS Customer Information Survey
AUS conducts external customer information surveys via an independent specialist company whom operates
throughout North America. The surveys enable AUS to gauge customer satisfaction & benchmark performance by
customer specific, location & as a company.
On a regular basis, a large sample of clients from our customer base are contacted by phone and asked to rate, the AUS service. The clients are asked to rate the service on three criteria. The questions asked are:
Q1: Are you completely satisfied with the quality of the items you are receiving? For example garments, shop towels, or mats.
Q2: Are you completely satisfied with the service you are receiving from your route person? Is he courteous, knowledgeable, and responsible?
Q3: Have you had an experience in the last six months where the response time to any request has been less than satisfactory?
All results are immediately communicated to AUS senior management where a formal review is undertaken. Positive results are communicated to each Branch to give feedback to their team members , and any corrective action processes are carried out where indicated.
This surveying information can be used as a sales tool to demonstrate to the prospect AUS's ongoing commitment to service improvement. It can be used to show the prospective customer how AUS performance against specific KPI’s of Quality,
Service delivery, Response time, & overall satisfaction are gathered and used.
To gain an up-to-date copy of the branches CIS contact the State General Manager.
Customer Information Survey - Sample:
AUS conducts external customer information surveys via an independent specialist company whom operates
throughout North America. The surveys enable AUS to gauge customer satisfaction & benchmark performance by
customer specific, location & as a company.
On a regular basis, a large sample of clients from our customer base are contacted by phone and asked to rate, the AUS service. The clients are asked to rate the service on three criteria. The questions asked are:
Q1: Are you completely satisfied with the quality of the items you are receiving? For example garments, shop towels, or mats.
Q2: Are you completely satisfied with the service you are receiving from your route person? Is he courteous, knowledgeable, and responsible?
Q3: Have you had an experience in the last six months where the response time to any request has been less than satisfactory?
All results are immediately communicated to AUS senior management where a formal review is undertaken. Positive results are communicated to each Branch to give feedback to their team members , and any corrective action processes are carried out where indicated.
This surveying information can be used as a sales tool to demonstrate to the prospect AUS's ongoing commitment to service improvement. It can be used to show the prospective customer how AUS performance against specific KPI’s of Quality,
Service delivery, Response time, & overall satisfaction are gathered and used.
To gain an up-to-date copy of the branches CIS contact the State General Manager.
Customer Information Survey - Sample:
